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FAQ - Frequently Asked Questions

Q. Can I come to buy at your store?

A. Yes, we have a huge warehouse named as Maximo Moto in S.L,Calle/Linares No/21,Postal Code 46018,Valencia, SPAIN.You can visit the store from 10:00am to 8:00pm (BREAK 02:00pm to 04:00pm) from Monday to Friday.

Q. A part of this web products are there more products in the shops?

A. Yes, we have many more products in our store.

Q. Why are so cheap the products of this web?

A. We are a real Outlet, we do stock liquidations. All products on this website are brand new and they come with manufacturer's warranty.

Q. Can there be variations in prices of your store’s brands?

A. Yes, there might be slight variations in prices of our brands but we are giving lowest prices from all other stores. You can try to search for lowest prices.

Q. Can I buy online products on this site?

A. Yes, if you live in all the countries where Paypal account is available just like; Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom etc.

Q. Is it safe to pay by credit card?

A. Yes, the pages that ask your personal details in maximomoto.com work under a secure connection (SSL). The card details are entered only in the web of the bank; we have no access to them. 

Q. What is the 3DSecure?

A. 3D Secure is a free online security service created to help guard your card from unauthorized use. 3-D Secure adds an authentication step for online payments, which can consist of a PIN code, a password; Depending on the bank issuing your card. Most banks participate in 3D Secure program.

Q. How long will it take to receive my order?

A. Between 24 to 48 hours after payment for Spain and Portugal without islands (weekdays). For shipments to the rest of Europe and between 2 to 5 days depending on the selected services. We will receive your payment automatically if you pay by card or PayPal. If you choose paying by transfer please note that your payment will not be available for us automatically. We can only prepare and ship your order once we receive your payment. So, it is better to pay by PayPal or by card.

Q. Which is the delivery company?

A. ASM is for Spain and Portugal. ASM is for the rest of the countries. The delivery company will try to deliver the parcel several times. If after several attempts they are unable to deliver a parcel, and this is caused by the recipient, the parcel will be returned to us. In this case we will deduct the delivery and return costs from the refund.

Q. How much do I pay for shipping?

A. The shipping cost is free for orders over £ 45 (Spain and Portugal) and £ 137 for other European countries. For all other orders shipping cost in Europe is £9.59, Our website will automatically calculate your shipping costs. They are reduced to minimum, since we don´t want your purchase to be more expensive because of the shipping costs.

Q. Can I return the purchase?

A. Yes, within 15 days of receipt, if the item is in its original condition and keeps all accompanying tags and labels. We will refund the monetary value of the goods returned to us, at the price you purchased them. You will have to send us the item by post.

Q. Can I make a change in size?

A. Yes, within 15 days of receipt, if the item is in its original condition and keeps all accompanying tags and labels. Both return shipping and delivery of the exchange item will be charged to the customer. You will have to send us the item by post. If you wish to return or exchange an item, please contact us.